This is a security measure also referred to as Phone Factor that will help validate your identity and secure state resources when accessing them off the state network. Logging into a cloud resource will require a valid username and password followed by a secondary verification to complete the login process. The secondary verification can be one of the following:
- System-generated phone call that must be answered by the user with a valid response.
- Text message sent to the user with a code that will need to be entered to complete the login process.
- Installation of an authentication app on a smartphone that will require the user to accept or decline the authentication request.
To access resources such as webmail, Sharepoint Online, CRM Online, etc., from outside of the state network, users will need to enroll in MFA. Log in using your UPN (full email address) along with your network password.