"Authorized User" is a term chosen to describe the public-sector offices that may use the services offered by the ITN. Generally, authorized users include state and local government offices, colleges and universities, K-12 public and private schools, public libraries, public hospitals, rural health care providers, noncommercial radio and television stations, economic development corporations, and community networks. If you have questions regarding whether or not your meet the above criteria to become an Authorized User, please contact the Network Operations Center at: helpdesk@ihets.org (317)263-999 -- Local (317)263-8825 Local (800)246-7615 Toll Free (877)844-2729. (Help Desk engineers are available 7 days a week, 24 hours a day. )