To receive transportation benefits, a member enrolled in Hoosier Healthwise, Hoosier Care Connect or Healthy Indiana Plan must call their health plan’s transportation broker (similar to a dispatching service) at least 48 hours in advance. The transportation broker arranges rides to and from the medical appointment. There are no mileage or frequency limits (such as annual limits), however prior authorization may be required for longer trips or more than 20 one-way trips per member per year.
Children in Hoosier Healthwise qualify for either Package A or Package C benefits, depending on family income. Hoosier Healthwise Package A covers all transportation at no cost to the member. Hoosier Healthwise Package C only covers emergency transportation with a $10 copayment. Non-emergency transportation is not available to Hoosier Healthwise Package C members.
Traditional Medicaid members may call Southeastrans at least two business days in advance of a trip to schedule non-emergency transportation. To learn more about the non-emergency transportation benefit, Traditional Medicaid members can visit www.in.gov/Medicaid/members. Trips greater than 50 miles or members who have made more than 20 one-way trips during a 12-month period year require prior authorization be obtained.