There are several tools at your disposal to help determine if a quarantined email has been mistakenly marked as spam or if it should truly be avoided.
In the Quarantine you can preview the message before you release it to your Inbox. The preview will allow you to see the message with all hyperlinks disabled. You can also see who the message is from to help you determine if this is something you were expecting to receive or not.
It is important to also rely on the monthly security training sent to all State users that has detailed various things to look for to spot a malicious email. Below is a summary of some things to look for, but is not an exhaustive list:
- Sender email address is not familiar or does not match the person the email indicates it is from.
- Vague or generic subject line. Usually with a prompt for immediate attention or a warning.
- Poor grammar and misspellings within the email.
- The subject matter of the email does not pertain to anything you were expecting to receive or routinely deal with.
If you are unsure if the email is safe, it is better to err on the side of caution and not release the email to your Inbox.