Self-Service Password Management (SSPM) is a web application which allows customers the flexibility of being able to reset some of their own passwords or unlock their accounts in a secure fashion. Customers no longer have to rely on calling the IOT Customer Service Desk for some password resets or unlocks and can change their own passwords or unlock their account at any time on any device with internet connectivity.
Find more info here: https://www.in.gov/iot/products/sspm/