November 27, 2018 19:14 Updated Follow Yes, your agency Voice Coordinator can submit a ticket in vFire to order a headset. Related articles How long will it take to get a new phone for a new hire? For State Employees Only: How can I tell if I'm connected to the network? To make a call within state government, do I need to dial 11 digits, such as 1.XXX.XXX.XXXX? Does the new phone system come with built-in conference bridging? How do I set up my voicemail?