May 23, 2021 18:32 Updated Follow Call at least two full business days in advance. Remember that the call and service are free, and are required by law. Related articles Office of Utility Consumer Counselor: How can I comment on a specific case? How can I get trees to plant on my property? I received a letter/postcard offering a warranty or service plan on my utility lines. Should I sign up? What types of leaves are available to state employees (vacation, holidays, bereavement/funeral, jury duty, etc.)? What are the advantages and disadvantages of disconnecting a landline phone to go all-wireless or switch to cable telephone?