The Commission’s Consumer Affairs Division provides dispute resolution services for individual customers of jurisdictional utilities. The types of issues handled by the Consumer Affairs Division include: extension of service and credit, deposits, billing, termination of service, customer rights, and utility responsibilities. Prior to initiating a complaint with our office, customers must first attempt to resolve the issue directly with the utility. Please note that, while the Commission accepts most utility-related complaints, the Commission only has authority as granted by statute, and certain utilities and issues may be outside of that authority.
Ways to file a complaint with the Consumer Affairs Division:
- Complete an online complaint form
- Call the Consumer Affairs Division at 1-800-851-4268 during office hours, which are 8:15 a.m. to 4:45 p.m. (ET), Monday through Friday.