You must file a formal complaint using the formal complaint form on our website, www.in.gov/pac. All spaces must be completed. You must describe the denial of access in the space on the form, or your complaint cannot be processed. You can use additional sheets if necessary, and you can send copies of documentation such as meeting notices or the agency's written denial of the record. It is usually not helpful for you to explain why you need the record or to complain about the agency's conduct, because the opinion seldom concerns those matters. You need only submit one copy of the complaint to the counselor.