Check if your network cable (usually the blue cable) is plugged into your PC and the correct jack. If that doesn't work, click "Start", "Run", and type "cmd" and click "Enter". When the command window opens, type "ipconfig" and click "Enter". If a message comes up saying "Media disconnected" then check the network cable again. If it is plugged in correctly, call IOT Customer Service for assistance.
IOT Customer Service: 317.234.4357 or 800.382.1095 or ICS@iot.IN.gov.